A Letter to our clients regarding COVID-19
Musical Enterprises, LLC doing business as Jenny Z Mobile DJ Service and The Magic Selfie Mirror understands the concerns that clients have regarding COVID-19 and Coronavirus.
In consultation with our legal team, the following terms of service (and incorporated into the Service Agreement) are in effect beginning July 23, 2020:
Non-Refundable Reservation Fees (Existing Contract)
An initial non-refundable reservation payment of $150 (the “Non-Refundable Reservation Fee”) of Customer’s total booking fee is required to secure the booking and reflects the work conducted by Musical Enterprises, LLC prior to the event, and the bookings missed by securing the date for Customer. For the avoidance of doubt, in no event will the Non-Refundable Reservation Fee be refunded to Customer.
Cancellation Charges (Existing Contract)
All cancellations must be made by contacting Musical Enterprises, LLC in writing. Once the Customer’s event has been canceled, the Customer’s event date will immediately be available for other people to book.
- Cancellations that are received in writing more than 120-days from the event date will cause the Customer to be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the balance of the Contract Amount.
- Cancellations not received in writing or received 120-days or less (unless stated otherwise in your contract) prior to the event date will require full payment of the Contract Amount due at the time of cancellation. The Customer is strongly encouraged to secure event/wedding insurance prior to the signing of any agreement as a method of protection.
- Event postponement will be handled the same as an event cancellation. Notification received in writing more than 120 days from the performance date will cause the client to be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the balance of the Contract Amount. If notice is not received in writing or received 120 days or less prior to the event date full payment of the Contract Amount will be due at that time.
Event Cancellation or Postponement Due to COVID-19 (New Terms of Service)
While there is a State of Emergency in effect, Musical Enterprises, LLC will allow an alteration to the event cancellation clause for events as a result of COVID-19 restrictions.
If your venue is open, and operating, and hosting events on the contracted date scheduled - we will be present and available for event services on that date, following all Federal, State, and Local COVID-19 protocols.If, (a) as a result of COVID-19 protocols in place preventing your event from running as planned, and (b) your venue is giving you the option to postpone to another date; we will work with you to avoid contract cancelation if we are available on the new date. Note: We MUST have a new date and a new contract signed in order to avoid the cancellation policy written in the contract. We will move your event to the new date without penalty and transfer the non-refundable reservation fee. (This process will only be available once per event).
If we are unavailable on the date in question, the event will be canceled and the existing cancellation policy listed above and stated in the contract will be fully enforced and full payment will be due and payable.
If your venue is closed and not hosting weddings and/or the State your venue is in is not allowing social gatherings AT ALL, then cancellation requests received in writing less than 120-days from the scheduled event then the Customer will be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the remaining balance of the Contract Amount.
No refunds of any monies paid up until the date of contract cancellation will be issued.
Once the State of Emergency has been lifted for the state that your venue resides in, if you still choose to cancel based on personal reasons, the existing cancellation policy listed above and stated in the contract will be fully enforced and full payment will be due and payable.During an event, we will increase our currently enforced hygiene procedures to include, but not limited to, the following: sanitation of microphones after each use, sanitation of props between each use, provision of disinfectant wipes and spray, reduce use of touchscreen devices as best as possible. During this time, we will restrict the use of props that are worn over eyes, nose, and face.As will all events, we strongly encourage you to obtain event insurance as a method of protection and to mitigate your financial loss.