An initial non-refundable reservation payment of $150 (the “Non-Refundable Reservation Fee”) of Customer’s total booking fee is required to secure the booking and reflects the work conducted by Musical Enterprises, LLC prior to the event, and the bookings missed by securing the date for Customer. For the avoidance of doubt, in no event will the Non-Refundable Reservation Fee be refunded to Customer.
Cancellation Charges (Existing Contract)
All cancellations must be made by contacting Musical Enterprises, LLC in writing. Once the Customer’s event has been canceled, the Customer’s event date will immediately be available for other people to book.
Cancellations that are received in writing more than 120-days from the event date will cause the Customer to be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the balance of the Contract Amount.
Cancellations not received in writing or received 120-days or less (unless stated otherwise in your contract) prior to the event date will require full payment of the Contract Amount due at the time of cancellation. The Customer is strongly encouraged to secure event/wedding insurance prior to the signing of any agreement as a method of protection.
Event postponement will be handled the same as an event cancellation. Notification received in writing more than 120 days from the performance date will cause the client to be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the balance of the Contract Amount. If notice is not received in writing or received 120 days or less prior to the event date full payment of the Contract Amount will be due at that time.
Event Cancellation or Postponement Due to COVID-19 (New Terms of Service)
While there is a State of Emergency in effect, Musical Enterprises, LLC will allow an alteration to the event cancellation clause for events as a result of COVID-19 restrictions.
If your venue is open, and operating, and hosting events on the contracted date scheduled - we will be present and available for event services on that date, following all Federal, State, and Local COVID-19 protocols.
If, (a) as a result of COVID-19 protocols in place preventing your event from running as planned, and (b) your venue is giving you the option to postpone to another date; we will work with you to avoid contract cancelation if we are available on the new date. Note: We MUST have a new date and a new contract signed in order to avoid the cancellation policy written in the contract. We will move your event to the new date without penalty and transfer the non-refundable reservation fee. (This process will only be available once per event).
If we are unavailable on the date in question, the event will be canceled and the existing cancellation policy listed above and stated in the contract will be fully enforced and full payment will be due and payable.
If your venue is closed and not hosting weddings and/or the State your venue is in is not allowing social gatherings AT ALL, then cancellation requests received in writing less than 120-days from the scheduled event then the Customer will be responsible only for the Non-Refundable Reservation Fee with no further obligations to Musical Enterprises, LLC for the remaining balance of the Contract Amount.
No refunds of any monies paid up until the date of contract cancellation will be issued.
Once the State of Emergency has been lifted for the state that your venue resides in, if you still choose to cancel based on personal reasons, the existing cancellation policy listed above and stated in the contract will be fully enforced and full payment will be due and payable.
During an event, we will increase our currently enforced hygiene procedures to include, but not limited to, the following: sanitation of microphones after each use, sanitation of props between each use, provision of disinfectant wipes and spray, reduce use of touchscreen devices as best as possible. During this time, we will restrict the use of props that are worn over eyes, nose, and face.
As will all events, we strongly encourage you to obtain event insurance as a method of protection and to mitigate your financial loss.
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website (the "Service") operated by Musical Enterprises Group("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Musical Enterprises Group.
Musical Enterprises Group has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Musical Enterprises Group shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
These Terms shall be governed and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
At Musical Enterprises ("Service") we take privacy and the security of your data very seriously, so we'd like to be transparent with you about how we collect, utilize and protect it.
A lot of what you'll read in this document is designed to address various laws and regulations such as the GDPR. That said, we'd like to take a moment to share a few philosophies that guide how we treat data and privacy here at Musical Enterprises Grou now and going forward:
Data you provide us, or that is collected on your behalf, is owned entirely by you and will be available to you on demand as well as removed on demand.
We consider data a liability and only collect and share the minimum amount required to provide you with a great service.
We've made an effort to make this document as clear and easy to understand as we can, but if you have any questions, please don't hesitate to contact us.
If you do not agree with this policy, please do not access or use our Service.
What data we collect from you
We collect data about you when you provide it to us by using our Service, as described below.
Account and profile information - We collect information about you when you register for the Service, such as name and email address, as well as other various settings and contact information.
Content you provide through our Service - When using our Service we collect various information about your company and the Services you provide to your customers.
Information you provide through our support channels - If you elect to use our customer support, we will collect any information you choose to share with us.
Payment information - If you decide to upgrade to one of our premium plans, we will collect payment information such as credit card details.
What data we collect automatically
By using the Service there is some information we get from you automatically.
Your use of the Service - When you use the Service we track certain information to help us better understand how you're using the Service, such as what features you use and how frequently.
Device and connection information - We collect various pieces of information about your network connection, such as IP address, so that we can protect the Service against abuse. We also collect information about your device such as what type it is (laptop, tablet, etc) and what browser you're running so that we can improve the quality of the Service, as well as resolve any issues you may encounter.
How we use data we collect
How we use your data depends on how you utilize the Service. These are the purposes for which we use your data.
To provide the Service and customize your experience - We use your information to provide the Service and tailor it to your needs.
For product development and research - To improve our Service, we will often look at our customer data to better understand what it is you're using the Service for.
For customer support - We use your information to resolve technical issues and to respond to requests for assistance.
For safety and security - We use information about you to verify your account and to monitor for suspicious or fraudulent behavior.
How we share data we collect
Our Service does not share data that we collect.
How we store and secure data we collect
We use extreme care when handling your data and always use industry standards where applicable.
How we store and transmit data
We store your data in cloud based data centers located in the United States.
We always use secure connections (TLS/SSL) to transmit data.
We encrypt all data stored in our databases at rest.
Payment data is stored with our billing provider, which is PCI-DSS compliant
Access to our database is limited to a select group of employees.
We make an effort to protect your data through a number of security measures, however please remember that no system is 100% secure.
How long we keep data
We keep user data for varying lengths of time, depending on the type of data and how you've configured our Service.
Account data - We retain account data for the lifetime of the account, as it's mandatory to use the Service. We also retain any data necessary to comply with legal obligations and resolve disputes.
Content you provide - If your account is deactivated, we retain some of your content so that other Service users that you have collaborated with will be able to continue using the Service in an expected manner.
Booking data - By default we retain booking data for the lifetime of the account. However you can configure our Service to automatically delete booking data a certain period of time after it is no longer useful to you.
Payment data - We retain payment data for the lifetime of the account as it's mandatory in order to use our Service.
Notification of security breach
We will notify you within 72 hours of becoming aware of a security breach or configuration weakness which could have allowed your data to be exposed.
How you can access and manage your data
We strongly believe in giving you access to export or delete your data at will.
You have several rights that can be exercised at any time:
The right to request a copy of your data in a structured, electronic format
The right to object to our use of your data
The right to request deletion of your data ("Right to be forgotten")
In some cases we may not be able to comply with requests, such as a situation where compliance would result in another user's personal data being exposed, or where we are prohibited by law.
In situations where you have asked us to share your data with a third party, you may need to contact those parties to have your request fulfilled.
If you have unresolved concerns or feel your rights were infringed, you may have the right to complain to a data protection authority in your country of residence.
How to make a data request
In some cases we have automated tools to help you obtain or delete your data, and in other cases you'll need to make a data request to our customer support team.
To make a data request, please login to your account and use the customer support tools. Alternatively, you can send us an email from the address you used to create the account.
In some situations we may ask for additional proof of identity so we can ensure the privacy of our other customers.
How to delete your data
If you would like to have account data deleted, please make a data request. Please note that we may need to retain certain data within your profile for record keeping purposes or to comply with our legal obligations.
Opt out of communications
You may opt out of receiving promotional communications from us by using the unsubscribe link at the bottom of each email. Even after you opt out of promotional emails, you will continue to receive transactional emails from us.
Data portability is the ability to obtain some of your data in a format you can move from one Service to another. Should you request it, we will provide you with an electronic file of your account data.
Other important privacy information Our policy towards children
Our Service is not designed for individuals under 16 years of age, and we do not knowingly collect personal information from them.
Changes to this policy
We may change this policy from time to time. Any changes will be posted to this page, and if they are significant, we will notify you via email and within the Service. We will also keep previous versions of this policy which are available upon request. You are advised to review this policy periodically for any changes.
If you disagree with any changes to this policy, you will need to stop using the Service.
If you have any questions, concerns, or data requests, please reach out by logging in to our Service and using the customer support tool there, or by emailing us.